Matt Owen
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Recent activity by Matt Owen-
I've submitted a claim, what happens next?
Once you’ve submitted your claim we may need to check that you are eligible with the company you work with. If that is the case then they’ll be notified as soon as your claim has been made. If you...
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What is Digital Physio?
If you're struggling with back or muscle pain, Digital Physio can help you find out what's wrong and get the expert help you need. Assess the problem with a quick 15-minute online physio consultati...
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How can I update my claim / add new documents?
When submitting your claim you will be given the opportunity to share any documents or evidence which we will pass on to the claims handler reviewing your claim. There are situations where you migh...
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Do I get compensation for the days I was off work after an accident?
This depends on the arrangement in place between the company you work with and Onsi. To find out if you're covered for this, just head to the 'My Benefits' section of your account. If you've had a ...
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What is a claims handler?
A claims handler has the responsibility of reviewing a submitted claim, by reviewing the policy documentation and determining if a claim can be accepted. If it is accepted then they'll also arrange...
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How do I opt out of my Insurance?
If you want to opt out of your insurance (and we hope you don't!), then you can get in touch and let us know. As any policies are held by the platform you work for rather than by you as an individu...
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How long does it take to review and pay a claim?
Once you've submitted your claim, we will check to make sure you are eligible. We'll then pass your claim on to a claims handler for review. The claims handler will then reach out to you directly t...
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How can I get an update on my claim?
From the point that you've submitted your claim, you can expect to be contacted by a claims handler within a few working days. Once they've double-checked that you've sent through all the right inf...
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Why was my claim rejected?
If your claim has been rejected, this means that you've either: Submitted a claim for something that isn’t covered in the policy that's held on your behalf; or You have not met the eligibility crit...
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Can I withdraw my claim?
You can but usually, we'd recommend that you don't - sometimes there may be support available that you're not aware of. Having said that, we appreciate that there are a few different reasons why yo...