Matt Owen
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Recent activity by Matt Owen-
What are Family Support Services?
Get the answers, information and resources you need to help cope with the day-to-day or longer-term challenges associated with managing a family and caregiving responsibilities. Our advisors will a...
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How do I make a complaint?
You can make a complaint by contacting us or through the Complaints section of your account with any information you believe is relevant.
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When am I covered?
This depends on the type of coverage you're referring to and the policy that you are covered under. The details of when you're covered are included in your account, under the 'Insurance' option in ...
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How much can I claim?
The amount that you can claim depends on the policy that you are covered by so we can't offer a specific figure here. This information is available through the policy documents which can be found ...
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What is Mental Health Support?
If you're struggling with your mental health and need to talk to someone, we're here to help. Phone our helpline for 24/7 support and guidance and to get up to 6 counselling sessions, either on the...
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How will my complaint be handled?
Once we receive your complaint, we'll try to get back to you within three business days. In the rare case that a complaint needs to be escalated and investigated, it might take up to eight weeks to...
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Do I need to activate my cover?
If you've been included for access by the platform you work with, then you're automatically covered and you don't need to register or do anything to 'activate' your coverage. If you want to submit ...
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Can I claim if my coverage has ended?
If you were covered at the time of the claimed event then you can submit a claim with us, even if you’ve lost access since. The process of claiming is no different than if your was still in place....
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What are Financial Support Services?
If you’re worried about money or have something else on your mind, our advice line is open 24/7. Speak to a specialist about handling your mortgage, managing your debt, budgeting and financial plan...
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I have an injury after an accident, what should I do?
We're really sorry to hear about your accident. The first step will be to check to see what it is that you're covered for. You can do this through the 'My Benefits' section of your account. Pleas...