Matt Owen
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Recent activity by Matt Owen-
What am I covered for?
The best way to see what you’re covered for is through your Onsi account which you can do through our App (Apple🍎) (Google🤖) or our website. From the home page, look for the Insurance section, ...
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How do I make a claim?
You’ll need to have registered and have been included for access to Insurance to have this option. If you haven’t registered, please see this article. From the home page, look for the Insurance se...
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What is included in 'Wellbeing'?
Wellbeing offers a range of benefits designed to keep you healthy and happy, both physically and mentally.It can include access to a Digital GP, Digital Physio, Mental Health Support, and Financial...
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What is a complaint?
A complaint is when someone says they're not happy with a service they've been provided by an organisation, for example, if they've lost out on money or been inconvenienced due to a bad service.
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Am I eligible for Insurance?
This depends on the arrangement we have with the company you work with and which of our benefits they offer. The easiest way to check will be to sign in to your account, select 'My Benefits' and th...
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What evidence do I need to make a claim?
The evidence that you’ll need to submit varies based on what you are claiming for. You’ll be advised what documentation is required at the very start of your claim. We recommend ensuring you have a...
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What does Digital GP cover?
If you'd like to speak to a doctor, this benefit allows you to skip the queue with quick consultations, prescriptions and referrals between 8 am and 10 pm GMT every day. You can get an appointment ...
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What can I complain about?
You can complain about any part of the service you've received, including about the complaints process itself if your original complaint isn't handled quickly or well enough.
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Is my Insurance free?
This depends on the arrangement we have with the company you work with. Any insurance coverage that you can see through your Onsi account when you register is being provided to you by the company y...
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How soon after an accident must I claim?
There isn't a specific time frame in which you'll need to submit a claim but we would encourage you to submit your claim as soon as you have all of the evidence that you'll need. If you'd like to c...