Jo
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Recent activity by Jo-
Do I have to pay to access my earnings early?
You do not have to pay to enroll to have early access to your earnings, but you will need to pay a withdrawal fee if you choose to withdraw any of your earnings early.Each withdrawal costs £2.00 wh...
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I didn't receive my voucher. What should I do?
We're very sorry if you haven't received the voucher that you paid for. Please let us know, and share the details of the voucher that you were purchasing and the value. We'll take a look and work o...
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When will I be paid?
Please be aware, payroll is a process controlled by Stuart; please raise any questions you have around this with them directly. Stuart has advised us that the end of the pay cycle is every Sunday a...
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I'm unable to make a withdrawal (Invalid bank account details)
Stuart uploads bank details to your Onsi account on your behalf. If you see an error when attempting to withdraw, it will be because the bank details provided for you are not valid. This could be a...
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Can I suggest a new discount?
Absolutely! We'd love to hear about any deals you'd like to see. If it would make your life easier then we'll take a look and see what we can do. If you have any ideas, just let us know!
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Will I see Onsi Withdrawals on my Stuart invoice?
No, your invoice from Stuart will not show any information about withdrawals you have made via Onsi.
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How will this impact my next pay?
If you choose to withdraw early, the amount you withdraw will be deducted from your next Stuart payday. Please contact Stuart directly for any queries on this date.This means the earnings on your i...
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I'm worried about my finances and would like support
Onsi provides access to Financial Support Services as a part of your membership through Stuart.It's entirely free to use and puts you in touch with a specialist who can help you manage your money, ...
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Where did you get my bank details?
Stuart has shared your bank details with us.If your bank details change, please update Stuart, who will make us aware of the change.If you are unable to make a withdrawal and you're seeing an error...
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Is this a loan?
No, early access to your earnings is not a loan. It simply gives you the option to access a portion of the money you've already earned before your regular payday.